R6 Customer Management
Enhance customer experience and capitalise on improved customer relations
In the changing and highly competitive business environment of services industries, efficient and effective customer management is critical to create and maintain a sustainable customer base. R6 Customer Management gives you full transparency and control over the entire customer lifecycle and provides the support you need to better understand your customers, be more responsive to their expectations and needs, and improve customer profitability.
- Provides a true 360° view of your customers including profile, history and purchases, as well as all ongoing matters in regard to orders, billing, payment, collections and loyalty points
- Enables the purchase and configuration of customised product offers by or on behalf of your customer
- Triggers the order process for the purchase and subsequent modification of customised offers and services
- Enables communication between you and your customers to resolve any arising issues
- Tracks all customer support interactions including enquiries, support requests, tickets and complaints, and orchestrates manual business process interactions where necessary
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