Building up a relationship with customers is key for all businesses, regardless of size or industry. Especially for Service Providers it’s one of the most important things to manage this relationship, collect the right customer information, organize that information for proper analysis and actions and provide customers the opportunity to manage some of their issues by their own.
Infonova CRM
With Infonova CRM the customer relationship lifecycle can be managed efficiently. It provides the tools and capabilities needed to create and easily maintain a clear picture of customers, from first contact through to purchase and post-sales:
- Achieve enhanced customer satisfaction
- Remarkable time saving and improved efficiency
- Easy and effective access to complete customer information
- Identification of new selling opportunities
- Drive customer growth, retention and loyalty
Infonova Customer Self Management
Self-management gives customers convenience, control, and flexibility in handling their relationships with their service provider. Infonova Customer Self Management enables service providers to remove large customer service overheads while providing a more satisfying experience to its customers.
Infonova Ticket Management
Ticket Management tools are essential for the smooth running of networks. Infonova Ticket Management allows the logging of problems, allocate them to operators and track the progress. It covers interactions with customers including enquiries, support requests, disputes and complaints.
Infonova Telco eShop
Infonova comprises an e-Shop component to enable Telcos to sell the product portfolio via online channel. It solves the problem of increasing complexity in product portfolios (cross product dependencies, bundles, cross customer discounts etc.). The user experience is fully customizable via CMS.
