Infonova Order Management
An efficient order management process is an essential part of the customer experience. Once a customer has decided to purchase a new service, he immediately wants to use it. Long waiting periods before service activation decrease revenue and customer satisfaction.
That's were Infonova Order Management comes in - it comprises the handling of orders from the initial approach of the service provider’s end customer through to the provisioning of the service.
The fully workflow controlled order process also includes product decomposition and pre-order checks, like address-, credit- and fraud checks:
- Highly agile and configurable
- Real-time availability of order status and transaction data
- Customizable Graphical User Interface
- Support flow-through of orders for third party provisioning
- Supports user agents in everyday work
- Workflow controlled order entry process
Infonova Service and Resource Provisioning
Service Providers are always facing the same challenges in achieving fast, reliable and accountable service provisioning. Tasks such as adding new users, updating directory entries, and enabling or activating new services are all manual administration tasks that do not scale easily. From order initiation through to activation, a telecom provisioning system covers a full range of critical activities and plays a major role in simplifying and automating the entire telecom lifecycle.
Infonova Provisioning addresses the Service Provider's need to manage delivery and activation of end-user and enterprise services efficiently:
- Fully automated zero-touch self provisioning
- Umbrella management system for all provisioning tasks
- More cost-effective and efficient delivery of services
- Rapidly add new products and quickly respond to competitive offerings
